Terms & Conditions

Terms &
Conditions

This section contains the legal details that help ensure clarity and transparency in how we do business. It’s important information designed to keep everything running smoothly—for us and for you.

Online Store – Terms & Conditions

Introduction
Welcome to Pinnacle Airconditioning’s online store. By using this website and purchasing our products, you agree to be bound by these Terms and Conditions. Pinnacle Air (Pty) Ltd is a registered company in South Africa. For any queries, please contact us at info@pinnacleair.co.za.
Product Information & Availability
We strive to ensure all product descriptions, images, and prices are accurate and up to date. Product availability is subject to stock, and we reserve the right to change or discontinue products at any time without notice.
Pricing & Payment
All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise. We accept EFT, credit/debit card payments, and other methods as indicated at checkout. Orders are only confirmed once full payment is received.
Order Processing & Delivery
Delivery times are estimates and may vary depending on location and stock availability. Delivery fees don’t apply unless otherwise stated. We partner with trusted courier services and aim to deliver within 3–7 business days. If no one is available to receive the delivery, re-delivery charges may apply.
Maintenance & Warranty
– Customers are advised to service their units every six months using a Pinnacle Airconditioning-approved provider, in line with the manufacturer’s
specifications. Failure to do so will void the warranty.
– Manufacturer warranties apply as specified per product. Any tampering, misuse, or unauthorised servicing will void warranties.
Returns, Refunds & Cancellations
– In line with the Consumer Protection Act, customers may return products within 7 days of delivery, provided items are unused and in original
packaging.
– Refunds may be subject to inspection and restocking fees.
– Faulty or damaged items must be reported within 48 hours of receipt.
– Order cancellations before dispatch will be refunded in full. Cancellations after dispatch may incur return shipping costs.
Limitation of Liability
Pinnacle Airconditioning is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We are not responsible for damages due to power surges, negligence, or improper installation by non-approved service providers.
Privacy Policy
We comply with the Protection of Personal Information Act (POPIA). Your personal data is collected for order processing and customer service, and will not be shared with third parties except as required to fulfil your order.
Intellectual Property
All content on this site, including images, logos, and product descriptions, is the property of Pinnacle Airconditioning and may not be used or reproduced without permission.
Dispute Resolution
These terms are governed by the laws of South Africa. Any disputes arising shall first be addressed through negotiation. If unresolved, they may be escalated to mediation or arbitration.
Changes to Terms
Pinnacle Airconditioning reserves the right to update or change these Terms and Conditions at any time. Customers are encouraged to review them before each purchase.
By purchasing from our online store, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Contact Information

For any queries regarding these Terms and Conditions, please contact us at: 011-568 0954 or info@pinnacleair.co.za

Installation Voucher – Terms & Conditions

Introduction
These Terms and Conditions govern all services provided by Pinnacle Airconditioning (Pty) Ltd (hereinafter referred to as “the Company”, “we”, “our” or “us”) to clients (“Customer”, “you” or “your”). By using our heating, ventilation, and air conditioning (HVAC) services, you agree to comply with and be bound by these terms. These Terms and Conditions are subject to change at any time without prior notice. It is the Customer’s responsibility to review the Terms and
Conditions periodically for any updates.
About this voucher
This voucher covers the installation of a back-to-back installation of units from 9000btu to 18000btu only. Pinnacle Airconditioning (Pty) Ltd reserves the right to engage third-party installers. A third-party installer is an approved professional selected by Pinnacle Airconditioning to install air conditioning units supplied by us. These installers are appropriately skilled, legally compliant, and accredited as required by law. Service providers are chosen to perform installations for customers according to the terms and conditions, and rates specified in the relevant terms and conditions of each voucher.
Installation and/or service pertaining to the voucher
In the event of any inconsistency, ambiguity, or conflict between these standard terms and conditions and conditions and specific terms and
conditions applicable to a particular voucher, the specific terms and conditions shall take precedence and apply.
This Voucher includes
4.1. Set of Condenser Brackets.
4.2. Back-to-Back installation (The indoor unit is mounted on an interior wall, with the outdoor unit positioned directly behind it on the opposite side of the exterior wall.
4.3. Up to 3m of piping.
4.4. Up to 3m of electrical communication cable (this is the cable from the indoor unit to the outdoor unit).
4.5. Installation up to the standard height of 3m.
4.6. Demonstration of aircon settings and how to use it.
4.7. Drilling of hole(s) for piping. The holes will be filled with crack filler and sanded neatly but not painted.
4.8. Workmanship warranty valid for twelve (12) months from completion date of installation (excluding misuse, negligence, or normal wear
and tear).
This Voucher Excludes
5.1. Provision for trunking and conduit pipes.
5.2. Provision for circuit breaker.
5.3. Connection to the distribution board (customer to have a power point/wall socket within where the aircon will be installed).
5.4. Condensate Pump (when the outdoor unit is higher than the indoor unit or a gravity fed drain is not possible).
5.5. Extension to power supply cable (this will be for the customer’s account if required).
5.6. Removal of the existing unit (if replacement unit is purchased) will be at the client’s cost.
5.7. Scaffolding (Required for heights over 3m and will be for the customer’s account if required).
5.8. Isolator (required for 18000btu and above) – customer should have a dedicated electrical supply point (external isolator) as required by
law and be compliant with the council requirements installed within 1m of the outdoor unit. This will require a COC (Certificate of
Compliance) to be issued by a registered electrician).
5.9. The COC is not included and can be provided at an additional cost.
5.10. Plastering and Painting.
5.11. Any work that may compromise, alter, or interfere with existing waterproofing. Should the customer insist on proceeding with an
installation that affects waterproofed areas, Pinnacle Airconditioning accepts no responsibility for any resulting damage and will not be
liable for repairs or reinstatement of waterproofing.
5.12. Installations greater than the standard height of 3 meters.
5.13. Hiring of professional cleaning services.
5.14. Moving of customer’s furniture.
5.15. Regassing of the aircon.
5.16. Amendments to existing electrical issues.
5.17. Should there be any obstacle beyond the service provider’s control that prevents the installation from being completed, a call-out fee of
R650 will be charged.
5.18. Customers are advised to service their air conditioning units every six (6) months from the date of installation, using a Pinnacle
Airconditioning approved service provider, in accordance with the manufacturer’s specifications. Failure to service the units withing the
stipulated intervals will render the warranty null and void.
Contact Information
For any queries regarding these Terms and Conditions, please contact us at: 011-568 0954 or info@pinnacleair.co.za

Climate Control – Terms & Conditions

Introduction
These Terms and Conditions govern all services provided by Pinnacle Airconditioning (Pty) Ltd (hereinafter referred to as “the Company”, “we”, “our” or “us”) to clients (“Customer”, “you” or “your”). By using our heating, ventilation, and air conditioning (HVAC) services, you agree to comply with and be bound by these terms. These Terms and Conditions are subject to change at any time without prior notice. It is the Customer’s responsibility to review the Terms and Conditions periodically for any updates
Scope of services.
2.1. The Company provides installation, maintenance, and repair of HVAC systems, including air conditioners, refrigerator units,
and ventilation systems.
2.2. Any additional services not explicitly mentioned must be agreed upon in writing.
Quotations & Pricing
3.1. All quotations are valid for 7 days from date of issue.
3.2. All pricing excludes VAT.
3.3. Prices are subject to change due to unforeseen costs, including material price increases or additional labour requirements. Therefore, due to the rand/dollar exchange rate all pricing can only be held for a 6-month period from date of contract
acceptance. If the Customer requires the price to be set, we require an 80% deposit and Pinnacle Airconditioning can supply the stock to site or housed with us including a storage fee.
3.4. A deposit of 30% is required before work commences for central systems and an 80% deposit for midwall split units, cassette units and repairs.
3.5. A payment breakdown calculation can be provided if required.
3.6. For climate control systems costs include:
1. Supply and installation as per climate control quote (luxury homes & offices).
2. Connection to electrical isolators as supplied by electrician.
3. Minor touch ups to ceilings/walls if needed, however excluding painting.
4. 15m of piping for ducted & cassette units and 3m for midwall split units.
5. Square multi directional diffusers (unless otherwise stated). If you require alternative diffusers, it must be agreed to in writing and will be invoiced accordingly.
3.7. For installations costs exclude:
1. Supply of electrical isolator to outdoor units. Electrician to supply isolators as per drawings/layouts. Isolators to be
weatherproof with an appropriate breaker in the DB board.
2. Structural alterations to trusses, slabs, brickwork.
3. Core drilling.
3.8. For climate control systems it is important to note:
1. Pinnacle Airconditioning will install as per latest revision of drawings/layouts supplied. If any changes are made on site from agreed upon drawings/layouts it needs to be communicated in writing and Customer will be liable for any cost implications if needed.
3.9. It is the Customer’s responsibility to ensure that their appointed building team reviews all provided drawings and approves the work to be carried out by us. We shall not be held responsible for any issues arising from the failure to review or approve the drawings prior to the commencement of work.
1. Areas that are open to double volume areas will receive relief, however, will not be exact as air will naturally be lost to the double volume areas.
Payments & Invoicing
4.1. Payment breakdown for climate control systems are as follows:
1. 30% deposit of purchase price on acceptance of quote.
4.1.1.1. 30% deposit consists of drawings, prep work, site visits and project management.
2. 50% progress payment of purchase price invoiced a week before work is required.
4.1.2.1. 50% progress payment consists of installation of indoor units and ducting.
4.1.2.2. If this payment is made after 6 months the price may be subject to change as pricing fluctuations may have occurred. We will take every effort to notify you if fluctuations are expected.
3. 15% progress payment of purchase price invoice a week before work is required.
4.1.3.1. 15% progress payment consists of installation of outdoor units, diffusers and controls.
4.1.3.2. This part of the project needs to take place within 3 months of
4.1.2.1 (50% progress installation), if client is
unable to reach this target date we will need to charge a storage fee and price may be subject to change due to pricing fluctuations.
4.1.3.3. If this part of the project is delayed by 12 months and Customer has not paid for the storage facility, we will be forced to sell the stock at the best price that we can get to cover the storage costs and the project will be cancelled.
4. 5% balance of purchase price on commissioning of installation.
4.2. Payment breakdown for midwall split units, cassette units, DVMs and refrigeration units are as follows:
1. 80% deposit of purchase price on acceptance of quote.
2. 20% balance of purchase price on commissioning/completion.
4.3. Full payment is due upon completion of services unless otherwise agreed in writing.
4.4. Late payments may incur interest at the maximum rate allowed.
4.5. In the event of non-payment Pinnacle Airconditioning reserves the right to take legal action to recover the outstanding
amount. The Customer will be responsible for all costs incurred on the attorney and client scale in the recovery process, including but not limited to legal fees, collection agency charges, and court costs.
4.6. Payments can be made via EFT to:
FNB.
Branch: 250 655
Acc Name: Pinnacle Airconditioning
Acc no: 6286 9503 394
4.7. Please use your quote number or invoice number as a payment reference.
4.8. Please forward proof of payment to accounts@pinnacleair.co.za
4.9. Pinnacle Airconditioning will not change banking details without written confirmation from the bank/director’s desk. Please note that it is your responsibility to ensure that you pay to the correct banking details.
Cancellation & Refund Policy.
5.1. Deposits are non-refundable, as it covers the allocation of our time, expertise, and resources. This includes, but is not limited to, the provision of professional advice, supplied drawings/layouts, planning, and the use of our industry knowledge
to prepare for the project. If no physical preparation work has been carried out on-site, 50% of the deposit will be retained
to cover the work already undertaken, including planning, consultation, drawings/layouts and administrative tasks.
5.2. Defective work will be assessed on a case-by-case basis.
Warranties & Guarantees
6.1. We provide a 6-month warranty on workmanship for installations and 1-month warranty on workmanship for repairs, and
the manufactures warranty as per goods supplied (specific warranties per site will be provided if requested).
6.2. The warranty does not cover:
1. Damage due to improper use or lack of maintenance (maintenance of at least once a year during the warranty period).
2. Tampering by unauthorized persons not employed or contracted to Pinnacle Airconditioning.
3. External factors such as power surges, loadshedding or weather conditions.
Customer Responsibilities
7.1. The customer must provide clear access to the installation/service area.
7.2. The customer is responsible for obtaining necessary permits or approvals.
7.3. It is the Customer’s responsibility to ensure that their appointed building team reviews all provided drawings and approves the work to be carried out by us. We shall not be held responsible for any issues arising from the failure to review or
approve the drawings prior to the commencement of work.
Limitation of Liability
8.1. The Company is not liable for any indirect or consequential damages arising from service delays, equipment failure, or customer negligence.
8.2. Liability is limited to the value of the service provided.
Force Majeure
9.1. The Company is not responsible for delays or failure to perform services due to circumstances beyond our control,
including but not limited to strikes, natural disasters, or supplier shortages.
Dispute Resolution
10.1. Any disputes should be resolved amicably. If no resolution is reached, the matter may be escalated to arbitration in
accordance with South African laws.
Governing Law
11.1. These Terms and Conditions are governed be the laws or South Africa.
Contact Information
For any queries regarding these Terms and Conditions, please contact us at: 011-568 0954 or
info@pinnacleair.co.za

HVAC Maintenance Package– Terms & Conditions

General
1.1 These terms apply to all HVAC maintenance packages offered by Pinnacle Airconditioning.
1.2 By subscribing to a package, the client agrees to these terms and conditions in full.
Scope of Service
2.1 Packages include a set number of preventative maintenance visits per year based on the selected tier (Essential Care, Comfort Assurance, Premium, Elite VIP Plan).
2.2 Each visit includes routine services such as filter cleaning, refrigerant checks, electrical inspections, airflow testing, and general diagnostics.
2.3 Faulty parts, repairs, and replacements are not included in the package and will be charged separately.
Repairs and Parts
3.1 If any faults or damaged components are found during a service, the client will receive a formal quotation for the repair and/or replacement.
3.2 No repair work will be undertaken until the client has approved the quotation and made full upfront payment for the quoted amount.
3.3 Delivery and availability of parts are subject to the lead times of the relevant suppliers and manufacturers, which may vary.
3.4 Every effort will be made to obtain required spares as quickly as possible. If there are any anticipated delays, Pinnacle Airconditioning will promptly inform the client, provide reasons for the delay, and recommend the most suitable course of action depending on urgency and available alternatives.
Scheduling
4.1 Pinnacle Airconditioning will schedule all service visits based on the client’s selected package and provide advance notice of appointment dates.
4.2 The client is responsible for ensuring access and availability on scheduled dates.
4.3 Missed appointments without at least 24 hours’ notice may be forfeited and will count as a completed visit.
Payment Terms
5.1 Packages can be paid:
– Monthly
– Quarterly
– Annually in advance
5.2 The agreed payment option must be confirmed prior to the first visit.
5.3 Missed or late payments will result in immediate cancellation of the maintenance contract, with no refund or credit for any unused services.
Service Conditions
6.1 Maintenance work is performed at a maximum height of 3 metres.
6.2 Work above 3 metres is excluded from the package. If required, it will be quoted separately and must be approved and paid for prior to the service.
6.3 Clients must inform Pinnacle Airconditioning before any visit if high-access equipment or special safety arrangements are necessary.
6.4 Safe, clear access to all units must be provided by the client on the day of service.
Client Responsibilities
7.1 Clients must report any operational issues or faults between scheduled maintenance visits.
7.2 Use of unauthorised third-party technicians for servicing or repairs may void any warranties or package-related guarantees.
Warranty and Liability
8.1 To retain manufacturer warranties, maintenance must be performed by Pinnacle Airconditioning or an approved technician as per manufacturer guidelines.
8.2 Pinnacle is not responsible for damage due to misuse, wear and tear, electrical surges, vermin, acts of God, or negligence beyond our control.
Contract Validity
9.1 Maintenance packages are valid for 12 months from the date of activation.
9.2 Services not used within this period will expire and are non-refundable and non-transferable.
Working Hours
10.1 Services are conducted during business hours: Monday to Friday, 08:00–17:00.
10.2 After-hours or weekend services may be accommodated upon request and are subject to additional charges.
Contact Information
For any queries regarding these Terms and Conditions, please contact us at: 011-568 0954 or
info@pinnacleair.co.za

HVAC_Repair - Terms & Conditions

General
1.1 These terms apply to all HVAC repair work conducted by Pinnacle Airconditioning.
1.2 By accepting a repair quote or requesting service, the client agrees to these terms in full.
Scope of Work
2.1 Repairs include diagnostic checks, part replacements, fault rectification, and system testing.
2.2 Only the specific faults identified and quoted for will be addressed. Any additional issues discovered will be quoted separately.
Quotations and Approvals
3.1 All repairs are subject to a formal quotation which must be approved in writing by the client before any work is carried out.
3.2 Full payment for parts and labour is required before repair work begins, unless otherwise agreed in writing.
3.3 All quotations are valid for 7 days from the date of issue.
Spare Parts and Lead Times
4.1 Replacement parts are sourced from manufacturers or authorised suppliers.
4.2 Delivery times are subject to supplier availability and may vary.
4.3 Pinnacle Airconditioning will make every effort to source parts promptly and will keep the client informed of any delays.
4.4 If parts are delayed, the client will be updated and advised on the best course of action, including alternative options if available.
Access and Working Conditions
5.1 The client must ensure safe, clear access to all relevant units and systems.
5.2 Repair work is limited to a maximum height of 3 metres. Any work at greater heights must be quoted separately and arranged in advance.
Payment Terms
6.1 All payments are due as per the approved quotation before work begins.
6.2 If additional faults are found during the repair process, the client will be informed and a revised quote will be provided.
6.3 Pinnacle reserves the right to suspend or cancel work if payment is not made on time.
Warranty
7.1 Repair work carries a 3-month workmanship warranty, applicable only to the specific repair done.
7.2 Parts supplied by Pinnacle Airconditioning carry the manufacturer’s warranty, which varies depending on the item.
7.3 This warranty does not cover faults due to misuse, electrical surges, vermin, poor maintenance, or third-party tampering.
Cancellations
8.1 A cancellation fee may apply if a confirmed repair appointment is cancelled with less than 24 hours’ notice.
8.2 If the client cancels after parts have already been ordered, they will be billed for the full cost of the parts.
Liability
9.1 Pinnacle Airconditioning will not be liable for consequential damages, loss of income, or any indirect losses resulting from a system failure or repair delay.
9.2 Liability is limited to the cost of the quoted repair.
Contact Information
For any queries regarding these Terms and Conditions, please contact us at: 011-568 0954 or info@pinnacleair.co.za

Once-Off HVAC Maintenance– Terms & Conditions

Scope of Service
This agreement covers a once-off HVAC maintenance service. The service includes standard inspection, cleaning, and performance testing of air conditioning
units to ensure basic functionality and hygiene.
Included in Service
– Cleaning of filters and accessible indoor/outdoor coils.
– Checking refrigerant pressure.
– Inspection of electrical connections.
– Thermostat functionality test.
– General system operation check.
Exclusions
This once-off service does not include:
– Refrigerant/gas refill.
– Replacement of faulty components.
– Deep chemical cleaning.
– Repairs or fault diagnostics for non-working units.
– Any work requiring disassembly of building structures or inaccessible units.
Any additional work required will be quoted separately.
Service Height Limitation
– This service includes work conducted up to a standard maximum height of 3 metres.
– If work at heights above 3m is required (e.g. roof-mounted or high-wall installations), the client must inform Pinnacle Airconditioning in advance,
and additional charges will apply for equipment and safety provisions.
– Failure to disclose this in advance may result in a rescheduling fee or an incomplete service.
Access and Conditions
– Clear and safe access to units must be provided at the time of service.
– If units are obstructed, inaccessible, or unsafe to reach, the service may be postponed and a call-out fee of R650 will still apply.
Payment Terms
– Full payment is required prior to the scheduled service date.
– No service will be carried out unless payment reflects in our account.
– Payment can be made via shop, EFT or card. Proof of payment must be sent to our office no less than 24 hours before the scheduled appointment.
Warranty Disclaimer
– This is a once-off service and does not carry any warranty on performance or longevity of the system.
– No guarantee is provided for systems that fail after servicing unless further repairs are performed by Pinnacle Airconditioning under a formal quotation.
Liability
– Pinnacle Airconditioning is not liable for pre-existing faults, concealed damage, or issues caused by power fluctuations, pest damage, or poor
installation.
– Liability is limited to the amount paid for the once-off maintenance service.
Cancellations
– Cancellations must be made at least 24 hours in advance.
– Late cancellations, no-shows, or failure to provide access will result in forfeiture of the booking and service fee.
Acceptance
By booking and paying for this once-off service, the client agrees to all terms and conditions above.
Contact Information
For any queries regarding these Terms and Conditions, please contact us at: 011-568 0954 or info@pinnacleair.co.za

BreezeBucks™ Loyalty Programme – Terms & Conditions

Introduction
Welcome to the BreezeBucks™ Loyalty Programme (the “Programme”), operated by Pinnacle Airconditioning (Pty) Ltd (“Pinnacle,” “we,” “our,” or “us”). These
Terms and Conditions (“Terms”) govern your participation in the Programme. These Terms become effective as of 7th June 2025 and apply to all participants in
the Programme from this date forward. By accessing, using, or participating in the Programme, you agree to be legally bound by these Terms. The BreezeBucks™
Programme is designed to reward loyal customers with virtual credits (BBs) that can be redeemed for discounts on future HVAC-related services provided by
Pinnacle or approved partners.
Definitions
• BreezeBucks (BB): The virtual loyalty currency earned through qualifying purchases and actions, redeemable under these Terms.
• Qualifying Purchases: Products or services eligible for BB earning, as specified by Pinnacle.
• Redemption: The application of BB to obtain discounts on eligible services or products.
Eligibility
3.1 The Programme is available to:
• Individual customers aged 18 years and above, and
• Registered businesses purchasing HVAC equipment or services from Pinnacle Airconditioning.
3.2 Employees, agents, or contractors of Pinnacle may participate for personal purchases only, unless prohibited by internal policy.
3.3 The Programme is only valid within South Africa unless otherwise specified.
Enrolment and Account Management
4.1 No separate registration is required. Customers are automatically enrolled upon their first qualifying purchase or account creation.
4.2 Clients must provide accurate and up-to-date contact and billing details to track and redeem BBs.
4.3 Pinnacle reserves the right to suspend or terminate a client’s participation at its sole discretion in cases of fraud, misconduct, or breach of these Terms.
Earning BreezeBucks
5.1 BBs are earned at a base rate of 1 BB per R1,000 spent on qualifying products and services, unless promotional rates apply.
5.2 Additional BBs may be earned through: • Referring new customers (as defined in Section 6),
• Promotional campaigns,
• Participation in surveys, reviews, or special offers.
5.3 BBs will be credited to the customer’s account once full payment is received and the order is completed.
5.4 BBs are not earned on: • VAT, delivery, installation, or call-out fees,
• Discounted amounts or purchases using BBs,
• Products not listed as eligible by Pinnacle.
5.5 Maintenance Plan Bonus Structure:
Plan Type BB Earned
Single Unit Plan 5 BB
Multi-Unit Plan (2–4 Units) 8 BB
Premium Multi (5+ Units) 12 BB
5.6 Google Review Reward Policy: Clients may earn 3 BreezeBucks (BB) for submitting a verified Google review of their experience with Pinnacle
Airconditioning. The following conditions apply:
– Reviews can be positive or constructive; both are eligible, provided they reflect a genuine service interaction.
– Reviews must be honest, relevant, and respectful — BB will not be awarded for reviews that:
o Contain false, misleading, or defamatory claims
o Are not linked to a verified client experience
o Use offensive or abusive language
o Appear to be made in exchange for undue incentives
– Only one review per client is eligible for BB rewards.
– BB will be awarded within 5 business days after the review is verified by the Pinnacle team.
Referral Rewards
6.1 BBs may be earned by referring new customers who:
• Have not previously purchased from Pinnacle, and
• Complete a qualifying purchase within 90 days of referral.
6.2 Referral bonuses may vary and will be announced in official campaigns.
6.3 Self-referrals and fraudulent referrals are strictly prohibited.
BreezeBucks Value and Use
7.1 Redemption Rate:
• BBs are redeemable at a rate of 1 BB = R10.00.
7.2 Redemption Cap:
• A maximum of 20% of the total labour/service invoice may be paid using BBs.
(Example: On a R1,000 labour invoice, up to 20 BBs may be applied.)
7.3 BBs may not be used to:
• Offset the cost of aircon units or third-party products,
• Pay for VAT, travel fees, or outsourced services,
• Be exchanged for cash or transferred between accounts.
7.4 BBs may be used toward:
• Pinnacle service work (maintenance, servicing, repairs),
• Select add-ons or future promotional items (as announced).
Expiry and Forfeiture
E/OE1
8.1 BBs are valid for 36 months from the date of issuance.
8.2 Accounts with no activity (purchases, redemptions, or referrals) for 36 months may have all BBs forfeited without notice.
8.3 Expired BBs cannot be reinstated.
Purchasing BreezeBucks
9.1 Customers may pre-purchase BBs as vouchers for personal use or gifts.
9.2 Purchased BBs are subject to the same 36-month expiry unless otherwise agreed in writing.
9.3 BB purchases are non-refundable, non-transferable, and cannot be resold.
Monitoring, Abuse, and Termination
10.1 Pinnacle reserves the right to:
• Audit BB accounts for accuracy or abuse,
• Revoke BBs earned through suspicious activity,
• Suspend or terminate accounts for fraud or misuse.
10.2 Misuse includes:
• Creating multiple accounts to earn extra BBs,
• Falsifying referrals or purchases,
• Manipulating the redemption system.
10.3 Pinnacle’s decisions regarding BB account integrity are final.
Programme Changes and Termination
11.1 Pinnacle may modify, suspend, or terminate the Programme at any time, including:
• Changing the BB earning or redemption rate,
• Introducing or removing rewards or partners,
• Adjusting expiry timelines or redemption policies.
11.2 Where possible, customers will be notified via email or website notice.
11.3 No compensation will be provided for unredeemed BBs upon Programme termination unless otherwise mandated by law.
Data Protection
12.1 Customer information will be used in accordance with our Privacy Policy.
12.2 By participating in the Programme, customers consent to the processing of their data for:
• Account management,
• Reward fulfilment,
• Communication of promotions and updates.
12.3 Pinnacle does not sell or distribute personal data to third parties for marketing purposes.
Liability and Disclaimers
13.1 BBs are not legal tender and have no cash value outside of the Programme.
13.2 Pinnacle is not liable for:
• Loss of BBs due to technical issues or unauthorised account access,
• Misuse by third parties,
• Changes or cancellations to the Programme.
13.3 Participation is at the customer’s own risk.
Governing Law and Jurisdiction
14.1 These Terms are governed by the laws of the Republic of South Africa.
14.2 Any disputes arising from or related to the Programme will be resolved in the courts of South Africa.
By participating in our BreezeBucks™ Loyalty Programme, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Contact Information
For any queries regarding these Terms and Conditions, please contact us at: 011-568 0954 or info@pinnacleair.co.za

Get in Touch

(011) 568 0954

info@pinnacleair.co.za

076 963 6759